Refund & Cancellation Policy

Last updated: 29 July 2026

How Vochira (operated by ORIZIS TECHNOLOGIES LIMITED) handles cancellations and refunds for payments made by Mobile Money.

1. When you can get a refund

A code was not delivered
A delivered code is invalid or already used through no fault of yours

2. When a refund does not apply

Once a valid code has been delivered and revealed, it cannot be refunded or exchanged, as it cannot be returned.

3. How refunds are paid

Approved refunds are returned to the same Mobile Money number used to pay, normally within 5–10 business days, subject to the network and pawaPay.

4. How to request

Email office@orizisgroup.com with your name, the Mobile Money number used, amount and date. We aim to respond within 3 business days.